What really leads to miscommunications is a lack of empathy.


You can add all the smiley faces you want.


If they use emojis, don’t dismiss their credibility — they’re just providing you with additional emotional cues. “It’s not just a ‘fun’ thing anymore, it’s a way to communicate your intentions.”


Despite their upside, emojis can still sometimes run afoul of their intentions. Though it’d be quite a stretch for someone to get offended by an emoji of a smiley poop, the context in which they are used can work against you.


The best course of action is to simply recognize and be cognizant of the communication hurdles within email—and trying to be a little more human.


Leadership


by 99U
in How to Avoid Miscommunications & Email Like a Real Human Being 🙌

by 99U

in How to Avoid Miscommunications & Email Like a Real Human Being 🙌

More on Leadership

by Mia Blume · Design Leadership Coach + CEO at Design Dept
in Designing A Way to the Top
by Mia Blume · Design Leadership Coach + CEO at Design Deptin Designing A Way to the Top

by Inside Design by Invision
in What design leadership means to Accenture’s Christina Goldschmidt
by Inside Design by Invisionin What design leadership means to Accenture’s Christina Goldschmidt

by Alastair Simpson · Design Leader @ Atlassian
in 10 things they didn’t tell you about design management
by Alastair Simpson · Design Leader @ Atlassianin 10 things they didn’t tell you about design management

See all from Leadership

Subscribe to our newsletter for weekly design highlights!

I promise, I won't spam you.