What really leads to miscommunications is a lack of empathy.
You can add all the smiley faces you want.
If they use emojis, don’t dismiss their credibility — they’re just providing you with additional emotional cues. “It’s not just a ‘fun’ thing anymore, it’s a way to communicate your intentions.”
Despite their upside, emojis can still sometimes run afoul of their intentions. Though it’d be quite a stretch for someone to get offended by an emoji of a smiley poop, the context in which they are used can work against you.
The best course of action is to simply recognize and be cognizant of the communication hurdles within email—and trying to be a little more human.
by 99U in How to Avoid Miscommunications & Email Like a Real Human Being 🙌
in How to Avoid Miscommunications & Email Like a Real Human Being 🙌
by Alastair Simpson · Design Leader @ Atlassian in 10 things they didn’t tell you about design managementby Alastair Simpson · Design Leader @ Atlassianin 10 things they didn’t tell you about design management